In September, we are proud to say that our Harrogate branch received a good report with an outstanding accreditation for caring services. The report, just released on the 20th of November, is a real testament to the hard work and dedication we have been putting into our caring duties.
The Caring Quality Commission (CQC) performs rigorous inspections to ensure that businesses are performing at the standard they should be. The CQC asks five main questions to regulate businesses and focus on the factors that matter to everyone involved. They also use a four-tier rating system moving from ‘inadequate’ to ‘requires improvement’ to ‘good’ and finally ‘outstanding’. The questions and details of how we scored are as follows:
Are the services safe? GOOD
Are the services effective? GOOD
Are the services caring? OUTSTANDING
Are the services responsive to people’s needs? GOOD
Are they well-led? GOOD
Our report gave an overall Good rating, meaning the service is performing well and meeting expectations. However, the standout result has been the Outstanding rating of our care services. According to the CQC, this means that our staff are performing exceptionally well when it comes to involving and treating patients with compassion, kindness, dignity and respect. You can read the full report from the CQC here.
The registered manager of the Harrogate office, Fozia Tabasum, said the key to the branch’s success was providing the best quality support for the staff of Sova Harrogate. The staff are well-supported by the team, as Sova Healthcare are committed to investing wisely into the training and tailored education of all the people working with patients. You can find out more about our fantastic staff at all our branches by contacting us here.
If you or a loved one is suffering from health issues and you’re looking for some in-home care services, then contact Sova Healthcare today. Our team of experienced and qualified caregivers can offer compassionate home care, domiciliary care and assisted living. With offices in Birmingham, Leicester, Harrogate and Bradford, we can provide home care services across the West Midlands, East Midlands and Yorkshire Regions. Find out how Sova Healthcare can help you today!